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Internet Service Provider CRM

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Internet Service Provider CRM

Developed with the industry standard.

Software Info

CRM developed with the industry standard features of order, plans, connection, disconnections, customers, and supports management.
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About Software

With the continued growth and ever demanding subscriber base, it is imperative for ISPs to have a proven and scalable CRM in place. Artructure Technologies introduced Customer Relationship Management (CRM) for its large ISP clientele of software with features like trouble ticketing, customer acquisition, workflow management, calendar & alerts and admin dashboard.

Artructure CRM is specifically designed and developed for ISPs, considering their business operations and processes. The solution will fulfill the critical need of the ISP's to optimize their customer engagement processes by streamlining their internal as well as external business processes. It will also enable ISPs to have an enhanced customer experience based on analytics.

Artructure success lies in its commitment to bring in innovations, and it will keep upgrading the CRM with more features. The overall objective of software is to facilitate ISPs to organize, automate, and synchronize sales, marketing, customer service and support.

Features

  • Profile Management
    • Create User Types.
    • Assign Access Control.
    • Edit / Delete Manage Users.
    • Customer Acquisition Form (CAF) Support.
  • Sales Management
    • Lead Status Details.
    • Target potential customers.
    • Focused Sales Approach.
    • Opportunity Reports.
  • Customer Verification & Collection Management
    • Design, implement and evaluate business workflow.
    • Verify customer documents and payment.
    • Payment collection management.
    • Track due and advance payments.
    • Activate | Suspend | De-active Users.
  • Trouble Ticketing
    • Track, detect, report and resolve issues.
    • Associated with customer my accounts.
    • Generate tickets via email, call and online form.
    • Allocate, escalate and close tickets from TT.
    • Unique ticket ID generated to track tickets.
    • Different types of issue registered reports.
    • Periodical reports of issues registered.
  • Lead Management
    • Build Customer Contact Information.
    • Churn-out Sales Ready Contacts.
    • Align and Allocate Leads.
    • Maintain Uniformity of Customer Information.
    • Import or Export Customer Information.
    • Lead Status Reports.
  • Field Management
    • Capture Customer Orders.
    • Check feasibility.
    • Edit or Update customer order details.
    • Add or access customer documents.
    • Customer account bound with sales executives.
    • Unique order ID for tracking.
  • CRM Dashboard
    • Interactive dashboard with frequently used menus.
    • Real-time control panel.
    • Add/remove widgets as needed.
    • View graphs and reports from control panel.
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